Automatic payment reminders

Cohort emails students about unpaid installments on a fixed schedule: a friendly reminder 7 days before the due date, with the invoice attached as a PDF (a scheduled installment is given its invoice number at that point); an overdue notice 2 days after the due date, telling the student to pay within 5 business days or their class access may be restricted; and, if it is still unpaid the business day after that deadline, a notice that their class access has been temporarily restricted and they must contact the college. Each email includes your Interac e-Transfer address and payment instructions, and asks the student to quote their student ID. If the student has a mobile number and hasn't opted out, a short text message goes with it (outside quiet hours). Reminders only go to current students — withdrawn and graduated students are never emailed — and only once your e-Transfer details are set up under Settings → Payments. A student never gets more than one reminder for the same invoice on the same day. See what went out under Reports → Reminders.